INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you can be assured that the product you receive will match the exact appearance of the item displayed in the picture. We take great care to ensure that our product images accurately represent the items we offer. However, please note that due to variations in screen settings and lighting conditions, there may be slight differences in color. Rest assured, the overall design and features will remain consistent with what you see online.

Where can I view my sales receipt?

You can conveniently access your sales receipt by navigating to the 'Order History' section of your account dashboard. Once logged in, simply click on your order number, and you'll be able to view and print your sales receipt for your records. If you encounter any difficulties or require further assistance, feel free to reach out to our customer support team for prompt assistance.

How can I return an item?

If for any reason you need to return an item, we've made the process simple and hassle-free. Please visit our 'Returns & Exchanges' page on our website for detailed instructions and guidelines. Here, you'll find step-by-step information on how to initiate a return, including eligibility criteria, timeframes, and any associated costs. We want to ensure your satisfaction with every purchase, so if you have any questions or concerns along the way, don't hesitate to contact our dedicated customer support team for personalized assistance.

Will you restock items indicated as “out of stock?”

We understand the importance of offering a wide selection of products to meet our customers' needs. While items marked as 'out of stock' may not be available for immediate purchase, we continuously monitor demand and strive to restock popular items as quickly as possible. We recommend checking back periodically or signing up for notifications to be alerted when the item becomes available again. Additionally, feel free to reach out to our customer support team for assistance in finding alternative options or to inquire about specific restocking timelines.

Where can I ship my order?

We offer flexible shipping options to accommodate our customers' diverse needs. During the checkout process, you'll have the opportunity to select your preferred shipping address from the options provided. We ship to a variety of locations, including domestic and international destinations, ensuring that your order reaches you wherever you are. If you have specific shipping requirements or questions about delivery times, our customer support team is available to assist you in selecting the best shipping option for your needs.

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